Privacy Policy
Last updated: January 2024
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This includes your name, email address, phone number, shipping address, and payment information.
2. How We Use Your Information
We use the information we collect to process transactions, send transactional and promotional communications, provide customer support, and improve our services. We do not sell your personal information to third parties.
3. Information Sharing
We share your information with sellers only as necessary to fulfill your orders. We may also share information with service providers who assist us in operating our platform, subject to confidentiality agreements.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment data is encrypted using industry-standard SSL technology.
5. Escrow & Payments
Payment information is processed securely through our escrow system. Funds are held until delivery is confirmed, protecting both buyers and sellers. We use PCI-compliant payment processors.
6. Cookies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
7. Your Rights
You have the right to access, update, or delete your personal information at any time through your account settings. You may also contact us directly to exercise these rights.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@cartiva.com or through our Contact page.